Teradata Global Privacy Statement

Your rights

Many Privacy laws provide certain rights for individuals regarding their Personal Data. Your rights with respect to your Personal Data may include the following, depending on the circumstances and where you are located:

  • Withdraw Consent. If we use or share your Personal Data based on your consent, you may withdraw your consent at any time by contacting us as described in the Contact Information section of this Privacy Statement. To withdraw your consent for marketing communications from Teradata, you may alternatively follow the process described in the Your Marketing Choices section of this Privacy Statement.
  • Access. You may request to access or obtain a copy of your Personal Data that Teradata processes. You may also request information about what types of Personal Data we hold about you, the purposes for which we process it, and who has received access to or a copy of your Personal Data in the past year.
  • Correction. You may request that we correct your Personal Data if you think it is inaccurate or incomplete.
  • Deletion. You may request that we erase or delete your Personal Data. Teradata may satisfy such requests by anonymizing the information in cases where it is not technologically or reasonably feasible to erase the data. Please note that there may be overriding legal obligations that prohibit us from deleting Personal Data in certain cases.
  • Restrict Processing. You may request that we restrict certain ways we process your Personal Data in certain circumstances.
  • Data Portability. You may request that we provide the Personal Data we hold about you in a machine-readable format to you or another entity.
  • Object to Processing. You may object to our processing of your Personal Data for certain purposes. Please note that if we have compelling, legitimate grounds for the processing that override your Privacy interests, we may continue to process your Personal Data even after you object to the processing.
  • Not to be Subject to Adverse Decisions from Automated Processing. You may object to a material decision that significantly negatively or adversely affects you that you believe has been taken solely by a computer or other automated process. We will review, assess, and respond to your concerns through human engagement.

To exercise these rights, please send an email to privacy@teradata.com with the details of your request or contact us using any of the other communication methods listed in the Contact Information section of this Privacy Statement. You will not receive discriminatory treatment if you exercise your rights as set out in this Privacy Statement or applicable law.

Please note that we may not be able to fulfill some requests, in whole or in part, depending on the requirements and restrictions of the laws applicable to your situation or if doing so would infringe the rights and freedoms of others. If we are unable to fulfill your request, we will explain why.

We will maintain a record of all requests we receive as part of our recordkeeping obligations.

Identity Verification

Depending on the nature of your request and applicable law, we may need to verify your identity before fulfilling your request. We do so to protect your Personal Data from unauthorized disclosure, modification, deletion, or restriction.

If you update your Personal Data directly using self-help tools available when you log in to your account with us, such as a customer account, career portal account, or HR system account, no additional identity verification is necessary. Similarly, if you send us a message from your account requesting to exercise your rights, we will not need to further verify your identity if we can confirm you were logged into the account when you sent the message.

Otherwise, to verify your identity, we will usually request that you provide two to three pieces of Personal Data for verifying your identity and match the information you provide to the data we maintain in our systems.

If you designate an authorized agent to submit such a request for you, we may also need to verify the identity of that agent and their authority to act on your behalf.

Where Teradata deems it necessary, we may also require you to provide a signed declaration under penalty of perjury that it is your Personal Data that is the subject of the request. Teradata will maintain all signed declarations as part of our recordkeeping obligations.

Complaints

If you believe that Teradata has not handled your Personal Data in accordance with this Privacy Statement and applicable laws, please contact us by the appropriate means identified in the Contact Information section of this Privacy Statement. All complaints will be taken seriously.

You may also have the right to lodge a complaint directly with the regulatory authority for Privacy in your country or state if you have concerns about our Personal Data collection and handling practices.

Data Privacy Framework Complaints and Disputes

Teradata has committed to refer all unresolved DPF-related Privacy complaints/disputes from EU, EEA, UK, or Swiss citizens or residents to an independent dispute resolution services provider and dispute resolution mechanism. If you have a complaint, dispute, or problem related to the Data Privacy Framework that Teradata does not timely acknowledge or satisfactorily address within 45 days of receiving notice from you, you may initiate the independent dispute resolution process by contacting the International Center for Dispute Resolution (“ICDR”) of the international division of the American Arbitration Association (“AAA”).

The ICDR/AAA is the provider for such disputes, and the dispute resolution mechanism is the ICDR/AAA International Arbitration Rules, based on documents only and as modified by applicable ICDR/AAA EU-U.S. and EU-UK DPF Procedures or applicable Swiss-U.S. DPF Administrative Procedures.

Consistent with the principles of the EU-U.S. DPF, the UK-U.S. DPF, and the Swiss-U.S.DPF, if you are subject to such a framework, you may initiate and proceed with this dispute resolution mechanism without bearing any filing fees or administrative costs from the dispute resolution provider. In other words, Teradata will be responsible for all filing fees and administrative costs from the dispute resolution provider). There is the possibility, under certain conditions, for you to invoke binding arbitration.

For online access to information about the ICDR/AAA EU/UK/Swiss-U.S. DPF or to initiate a complaint under the ICDR/AAA EU/UK/Swiss-U.S. DPF, please visit https://go.adr.org/dpf_irm.html.

Rights to Restrict Sharing or Selling Personal Data

While Teradata’s business model does not include sharing or selling your Personal Data for money, Teradata may “sell” or “share” Personal Data as defined under certain U.S. state laws when we use third-party cookies and tracking technologies to identify and place advertisements targeted to users who visit Teradata platforms. Please see the Online Privacy section of this Privacy Statement for more information about our use of these technologies.

To opt out of such sale or sharing of your Personal Data, please click this link and select “Don’t Personalize.” You can also access this option by clicking the “Tracking Consent” link in the footer of any page on our websites. You may also contact us at privacy@teradata.com with any questions about this process.