Is Your CX Future-Ready?

In today’s digital-first world, a great customer experience (CX) is just as important as the products or solutions you sell. Need proof? A recent survey revealed that 32% of respondents say they will walk away from a brand they love after just one bad experience. So how can your business ensure that it is delivering the exceptional experiences customers and prospects expect at every touchpoint of their journey?

In this special event, a guest speaker from IDC, along with CX experts from Teradata and ActionIQ, will explore how organizations can set themselves up for success today and tomorrow by delivering seamless, personalized, and scalable experiences at every step of the customer journey. Moderated by veteran technology journalist Kate Russell, our experts will discuss how the powerful combination of CX, customer data, and analytics will be the differentiator in a fast-changing digital landscape.

In this special event, you’ll discover:

• The state of CX and customer data platforms (CDP) and where the industry is headed next
• How Teradata and ActionIQ help organizations deliver more relevant, authentic customer experiences by combining a single source of customer data and best-in-class analytics
• Real-world examples of how you can use Teradata VantageCloud and ClearScape Analytics™ to deliver better insights that transform customer experiences

Speakers include:

• Guest Speaker David Wallace – Research Director, Customer Data and Analytics – IDC
• Mark Swenson – Director, Customer Experience Practice – Teradata
• Yann Ros – Senior Industry Expert, Marketing & Customer Experience Practice – Teradata
• Edouard Servan-Schreiber – Vice President, Architecture – ActionIQ